Appointments

Appointments can be made either:

Further Information About Appointments

  • When requesting an appointment, you will be offered the first available routine appointment with your own GP.
  • If you consider that your condition requires an earlier appointment you will be offered a telephone consultation. This is a telephone appointment with your own GP who can discuss with you the best treatment for your symptoms or may decide that you need to be seen.
  • The GP or GP personal assistant will telephone you on your mobile or landline within 48 hours of your initial call.
  • Alternatively, if your GP is absent, you may be offered the next available appointment with any doctor.
  • If you feel you have an acute medical condition requiring urgent attention, a nurse practitioner or GP will telephone you to discuss your symptoms and assess the most appropriate action. This may involve advice on how best to treat your condition or may result in the nurse making an appointment for you to visit the surgery to see either the nurse practitioner or GP.
  • St Clements’ appointment system has been developed, and is constantly under review, to ensure that each patient is able to access an appointment at a timescale most appropriate for their individual medical condition – prioritising those in most urgent clinical need. We welcome any feedback if you do not consider that your treatment has been appropriate as we will use this in our monitoring and review process.

Appointment Procedure

The reason for this procedure is:

  • To ensure a fair and consistent response by all staff to patients’ requests for an appointment to see their doctor.
  • To provide a service which offers the quickest and most appropriate response to a patient’s request for medical advice, prioritising those in most urgent clinical need.

Duty Team

Our duty team is available Monday to Friday, 08:00-18:30.

A team of doctors and nurses from the surgery deal with all urgent problems that day.

  • If you consider your condition is clinically urgent, the reception staff will record information about your symptoms for the nurse practitioner.
  • This information is not meant to be intrusive but helps the nurse practitioner to prioritise her calls by clinical need and contact the most urgent patient first.
  • The nurse practitioner will clinically assess your condition and will either provide you with telephone advice on the treatment of your condition or will offer you an appointment to attend the practice to see either herself or the duty doctor.

Out of hours service medical advice on non-critical clinical conditions can be found from the following providers:

Local Pharmacists

Pharmacists are highly qualified clinicians who can advise on non-critical medical conditions.

NHS 111

NHS 111 is available 24 hours a day, 7 days a week and can help if you have an urgent medical problem and you’re not sure what to do.

Doctor Running Late?

At St Clements Surgery we endeavour to keep to your appointment time, however, we do acknowledge that sometimes, your appointment time can run over.

There are several reasons for this and we offer some suggestions to help.

Patients come to a single appointment with many problems

This is probably the main reason the doctor does not run to time. The time allocated for your appointment – ten minutes – is usually only sufficient for the doctor to deal adequately with a single problem (although we will never cut a consultation short as we do believe in giving your problem due consideration if it takes a little longer to deal with).

If you feel you will need to spend more time with the doctor, or have a number of issues you wish to discuss, please book a double appointment.

If we have called you in for review we will not have time to deal with any other issues within the same appointment; please book an additional appointment so we can allocate the time that you need.

Patients arriving late for their appointment

Please try to arrive on time for your appointment. If you are late every patient seen after you will probably be seen late.

Although we will usually try to slot you in somewhere if you are late, you may have to wait until the end of the surgery. We cannot guarantee we will be able to see you.

Other family members, friends wish to be seen at the same time

Please could we request one patient only per appointment.

Emergencies

Due to the nature of our work, unavoidable emergency telephone calls, requests for help from other staff members, emergency consultations and home visits do occur.

We ask for your understanding and empathy when these situations arise.

If your doctor is running late, it is likely to be for a good reason and we will be happy to provide you with an explanation. Additionally, our reception team will inform you if there are any known delays when you arrive for your appointment.

Thank you for your understanding.