Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Bank Holiday Opening Hours
- New
07/04/2020
To reduce pressure on hospitals as much as possible over the Bank Holiday weekend, the government have asked we remain open on Good Friday and Easter Monday. If you have a same day urgent medical need which could be dealt with by a GP rather than Read more
Coronavirus (COVID-19) – Helping Hampshire Residents Most in Need
- New
03/04/2020
For full information on getting help and urgent assistance with essential supplies, please visit www.hants.gov.uk/volunteer-welfare Read more
COVID-19: Our surgery plans and how this will affect you
- New
31/03/2020
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spre Read more
Asthma - Coronavirus
- New
30/03/2020
For further information and advice in regards to Asthma and the Coronavirus, including guides on how to manage your Asthma to reduce risk, and what to do if you start to develop symptoms, please visit www.asthma.org.uk. Read more
Coronavirus Update - Appointments
- New
25/03/2020
Dear Patients, Due to the coronavirus update, from Monday 23rd March, if you have booked a routine GP appointment, please do not attend your appointment at St Clements Surgery. You will receive a telephone consultation from a GP at some point, dur Read more
eConsult at St Clements
- New
24/03/2020
eConsult is now live at St Clements! If you have a clinical query, please visit eConsult. For prescription requests, please visit the Prescriptions and Medicines Centre. For administration queries, letters and sick notes, please visit the Ad Read more
Important Patient Information
- New
24/03/2020
Due to the COVID-19 outbreak, St Clements Practice is closed. We apologise for any inconvenience caused. We will still see people for urgent appointments only. You can still contact the practice on 01962 852 211. If you have any prescript Read more
Students
30/01/2020
Flu - It's Too Big to Ignore
15/01/2020
Patient Access
15/01/2020
EMIS Health Data Storage
15/01/2020
Flu
16/10/2019
New Patients
12/01/2019

CQC Inspected and Rated
Good

We are currently CLOSED.

News

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):