Monday: 7.30am* – 7.00pm
Tuesday: 8.00am – 7.00pm
Wednesday: 8.00am – 7.00pm
Thursday: 7.30am* – 7.00pm
Friday: 8.00am – 6.30pm
Saturdays (alternate and pre-bookable): 9.00am - 12.30pm*
Telephones are answered 8am - 6.30pm Monday to Friday
For appointments booked 7.30-8.00am – please use the back door accessed via the staff car park
For Saturday appointments – please use the back door accessed via the staff car park
Out of Hours call NHS 111 by dialing 111.
If you have a life threatening medical emergency please dial 999.
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Mid Hampshire Healthcare:
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
After our practice is inspected by the CQC the full report and rating will be published on this page.
From January 2019, Dr Mark Longley is now the registered GP for the Care Quality Commission for St Clements Surgery.
EMIS Health Data Storage
As data processor acting on our behalf, EMIS Health, is changing certain technical aspects of the way in which it delivers services to us, and as part of this transition it will be moving the data which it hosts on our behalf from its own data centre to a third party data centre, which is owned and operated by Amazon Web Services (AWS).
We are informed that the way in which the AWS service operates means that there is no opportunity for AWS employees to access or view the data held within the EMIS Health allocated areas of the hosting service. The data will be encrypted both at rest and in transit and AWS will not have access to the encryption keys.
From the information provided by EMIS Health, we are satisfied that the security; availability; integrity and confidentiality, of the patient data will improve as a result of the move to the AWS data service. This change does not affect the underlying processing and the manner in which the processing is controlled by the practice (either directly or indirectly via NHS Digital) and from the practice’s and patient’s perspective nothing will change as a result of this technical/background switch
Alternatively please contact our Data Protection Officer, Laura Taw by email on email@example.com
Online access to appointments, repeat prescriptions and some aspects of your medical record are provided to our patients via the Patient Access system.
After you register for Patient Access, you can book, view or cancel your appointments, order repeat prescriptions and update your contact details. It is quick and easy to use and a Patient Access App is also available for use with a mobile phone or tablet.
You need to be registered to use the service.
To register for the online patient access system, please download and complete the attached form, and bring it into the surgery with 2 proofs of ID (one of which must be photo ID and the other proof of address within the last 12 weeks).
Application for online access form
For all queries regarding information contained within the patient online record; please email them into the surgery firstname.lastname@example.org
Please ensure you have given your name, contact details and the issue or nature of your query.
Once your registration has been confirmed by the Practice this link will enable you to complete the process.
To order a repeat prescription or book an appointment online please click this button .